Privacy policy

The General Data Protection Regulations (GDPR) came into force on 25th May 2018 and Creative by KES is committed to processing personal data in line with the requirements of the General Data Protection regulation. (The Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011) 

 

You must read this privacy notice together with any other privacy notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them. 

 

We have a data breach policy in place in line with Article 33 of the GDPR regulations and this policy is available on request. 

 

This privacy notice relates specifically to personal data processed via our website. 

 

The Company and useful information 

  

This privacy policy concerns the information we collect from you when you use our website.  When we collect this information, we are acting as a data controller and, by law, we are required to provide you with information about our company, about why and how we use your data, and about the rights you have over your data.   

 

This website is intended for adults and we therefore do not knowingly collect data relating to children. 

 

You must read this privacy notice together with any other privacy notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them. 

 

Data controller 

Our company, Creative by KES, is the Controller and responsible for your personal data (collectively referred to as Creative by KES, "we", "us" or "our" in this privacy notice). Our address is The Old School, Little Minster, Minster Lovell, OX29 0RS. You can contact us by email at creativebykes@gmail.com.  Our Data Controller can be contacted using the details above.  

 

Third-party links outside of our control 

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.  

Collection of Personal Data 

Personal data, or personal information, means any information about an individual from which that person can be identified.  You can find out more about personal data from the Information Commissioners Office (ICO). 

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows: 

  • Identity Data includes: first name/last name 

  • Contact Data includes: email address or telephone numbers 

We do not collect any  Special Categories of Personal Data  about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences. 

If you fail to provide personal data  

Where we need to collect your personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time. 

Basic Information Collected via Enquiry Form 

We use different methods to collect data from and about you including through:  

  • Directly. You may give us your identity and contact data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you: 

  • Apply for our services. 

  • Use our enquiry form. 

  • Request marketing information to be sent to you. 

 

Use of your Data 

 We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances: 

  • Performance of Contract this means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract. 

 

  • Legitimate Interest  this means the interest of our business in conducting and managing our business to enable us to give you the best service and the most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us. 

 

  • Comply with a legal or regulatory obligation this means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to. 

 

PURPOSES FOR WHICH WE WILL USE YOUR PERSONAL DATA 

We have set out below, in a table format, a description of all the ways we plan to use your personal data, with the legal bases we rely on to do so.  

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.  

Purpose/Activity 

Type of data 

Lawful basis for processing including basis of legitimate interest 

Enquiry through website 

(a) Identity 

(b) Contact 

Performance of a contract or pre-contract with you 

 

Marketing  

We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.  

Potential Promotions for you 

We may use your Identity and Contact to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which services and offers may be relevant for you. 

You will receive marketing communications from us if you have requested information from us and, you have not opted out of receiving that marketing. 

Third-party marketing 

Our website is powered by Squarespace, you can view their Privacy Policy here. 

Opting out 

You can ask us or third parties to stop sending you marketing messages at any time emailing us at creativebykes@gmail.com 

Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us because of other transactions. 

Use of Cookies 

When you use our website to browse our products and services and view the information, we make available, a number of cookies are used by us to allow the website to function.   

 

The cookies we use are strictly necessary for our website to function (legitimate interest), our website is powered by Squarespace, you can view their Cookie Policy here. 

 

Creative by KES may supply links to other websites.  If you click on a link, or enable those connections, this may allow third parties to collect or share data about you.   If you click on a link, you are not protected by this Privacy Policy and you are advised to read the privacy policy of the other website as they may differ from the Creative by KES Privacy Policy.    

 

Change of use of your data 

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact creativebykes@gmail.com 

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so. 

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law. 

Who Can See Your Personal Data 

We may have to share your personal data with the parties set out below for the purposes set out in the table in paragraph 4 above. 

  • Internal Third Parties, sales/operations 

  • External Third Parties Service  

  • Providers of IT and Administration services 

  • Professional advisers for legal, insurance and consultancy 

  • HM Revenue & Customs, regulators and other authorities based in the UK 

Data transfer outside the UK 

 Our website is powered by Squarespace, please view their Privacy Policy here. 

 

Data Security 

 We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know.  

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so. 

Data Retention 

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. 

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements. Details of data retentions period is available upon request from creativebykes@gmail.com 

In some circumstances you can ask us to delete your data: see Your legal rights below for further information. 

Your Legal Rights 

Unless subject to an exemption under the data protection laws, you have the following rights with respect to your personal data:  

  • The right to request a copy of the personal data which we hold about you; 

  • The right to request that we correct any personal data if it is found to be inaccurate or out of date; 

  • The right to request your personal data is erased where it is no longer necessary to retain such data; 

  • The right to withdraw your consent to the processing at any time, where consent was the lawful basis for processing your data;  

  • The right to request that we provide you with your personal data and where possible, to transmit that data directly to another data controller, (known as the right to data portability), where applicable i.e. where our processing is based on consent or is necessary for the performance of our contract with you or where we process your data by automated means);  

  • The right, where there is a dispute in relation to the accuracy or processing of your personal data, to request a restriction is placed on further processing; 

  • The right to object to our processing of personal data, where applicable i.e. where processing is based on our legitimate interests (or in performance of a task in the public interest/exercise of official authority); direct marketing or processing for the purposes of scientific/historical research and statistics).  

If you wish to exercise any of the rights set out above, please contact creativebykes@gmail.com. 

No fee required – with some exceptions 

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable admin fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances. 

What we may need from you 

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response. 

Time limit to respond 

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated. 

Changes to this notice and your duty to inform us of changes 

Please keep us informed if your personal data changes during your relationship with us. It is important that the personal data we hold about you is accurate and current.  

 

Queries, Request or Concerns 

To exercise all relevant rights, queries or complaints in relation to this policy or any other data protection matter between you and us, please in the first instance email creativebykes@gmail.com. 

If you have a complaint about our use of your information, we would prefer you to contact us directly in the first instance so that we can address your complaint. However, you can also contact the Information Commissioner’s Office via their website at www.ico.org.uk/concerns or write to them at: 

 

Information Commissioner's Office 

Wycliffe House 

Water Lane 

Wilmslow 

Cheshire 

SK9 5AF 

 

We regularly review and, if appropriate, update this privacy policy from time to time, and as our services and use of personal data evolves. If we want to make use of your personal data in a way that we haven’t previously identified, we will contact you to provide information about this and, if necessary, to ask for your consent. 

 

We will update the version number and date of this document each time it is changed.